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TERMS & CONDITIONS

1. Interpretation and Definitions

"Products" means the goods offered for sale on the Website.

"Order" means a request by you to purchase Products from us.

"You" or "User" means the individual or entity accessing or using the Service.

"Company" refers to Ilaveyini Naturals, based in Tamil Nadu, India.

2. Acknowledgment and Eligibility

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By using the Service, you represent that you are at least 18 years old and legally capable of entering into binding contracts. We do not permit use by minors under 18.

You also agree to comply with our Privacy Policy (separate document, to be created and linked).

3. Placing Orders and User Information

By placing an order, you warrant that you are legally capable of entering into contracts. You may need to provide accurate information such as name, email, phone number, payment details, billing, and shipping address.

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You represent that:(i) you have the legal right to use the chosen payment method; and (ii) the information you supply is true, correct, and complete.

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We reserve the right to refuse or cancel any Order for reasons including product availability, pricing errors, suspected fraud, or unauthorized transactions.

4. Prices, Payments, and Currency

  • All prices are in Indian Rupees (INR) and exclude taxes unless stated otherwise. Shipping charges may apply (e.g., free shipping thresholds or flat rates as displayed).

  • We accept common payment methods available on the platform.

  • Payments are subject to validation by your card issuer or payment provider. We are not liable for delays due to failed authorizations.

  • We reserve the right to revise prices before accepting an Order. In case of events beyond our control (e.g., changes in duties or costs), you may cancel the Order.

5. Availability, Errors, and Inaccuracies

Product descriptions, prices, images, and availability on the Website may contain errors or inaccuracies. We reserve the right to correct them at any time without prior notice and to cancel Orders arising from such issues.

We do not guarantee the accuracy or completeness of any product information.

6. Shipping, Delivery, and Returns/Refunds

  • Shipping and delivery timelines are estimates only and subject to availability and location (primarily within India).

  • Returns/Refunds: Please refer to our dedicated Return and Refund Policy (to be created and linked). Generally, unopened and unused products may be eligible for return within a specified period (e.g., 7 days) as per applicable Indian consumer laws. Products that are used, opened, or perishable may not be returnable.

  • Refunds, once approved, will be processed to the original payment method within a reasonable time.

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

 

For specific return conditions, contact us before returning any item.

7. Intellectual Property

All content on the Website, including text, images, logos, product designs, and trademarks, is the property of Ilaveyini Naturals or its licensors and protected by Indian copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

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8. User Content and Prohibited Activities

If you post reviews, comments, or other content, you are responsible for its legality, accuracy, and appropriateness. You grant us a license to use such content on the Service.

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You agree not to:

 

  • Post unlawful, defamatory, obscene, or infringing content.

  • Engage in fraud, hacking, spamming, or any illegal activity.

  • Violate any applicable laws or third-party rights.

  • Use the Website for commercial purposes without authorization.

 

We reserve the right to remove content and terminate accounts for violations.

9. Limitation of Liability

  • To the maximum extent permitted by law, Ilaveyini Naturals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Products.

  • Our total liability shall not exceed the amount paid by you for the specific Product(s) giving rise to the claim.

  • Products are provided "AS IS" without warranties of any kind, except as required by law. We disclaim warranties regarding merchantability, fitness for a particular purpose, or non-infringement.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

We encourage amicable resolution first via our customer support.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Website constitutes acceptance of the revised Terms.

12. Contact Information

For questions about these Terms, contact us at:

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Email: ilaveyininaturals@gmail.com

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Website: https://www.ilaveyininaturals.com

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