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Shipping & Refund Policy

1. Processing Time

All orders are processed and dispatched within 3-5 business days (Monday to Saturday, excluding public holidays) after payment confirmation and order verification.

2. Shipping Destinations

We currently ship only within India. We do not ship internationally at this time.

3. Shipping Charges

  • Shipping charges are calculated based on weight, volume, and delivery location.

  • Exact shipping cost will be displayed at checkout.

  • Free Shipping on orders above ₹999 (or any threshold we set and display).

  • For orders below the free shipping threshold, a nominal fee (typically ₹80–₹150) applies.

4. Delivery Timelines (Estimated)

  • Metro Cities & Major Urban Areas: 3–5 business days.

  • Other Cities & Towns: 5–8 business days.

  • Remote Areas & North-East India: 8–12 business days.

 

These are estimates only. Actual delivery may vary due to courier partner schedules, weather, or unforeseen circumstances. We are not responsible for delays caused by third-party logistics providers.

5. Tracking & Delivery

  • You will receive a tracking number via email/SMS once your order is shipped.

  • You can track your order through our website (Account section) or the courier partner’s website.

  • Deliveries are made to the shipping address provided at checkout. Please ensure the address is complete and accurate. We are not liable for failed deliveries due to incorrect addresses.

6. Order Acceptance & Cancellation by Us

We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraud, or other valid reasons. In such cases, we will notify you and issue a full refund.

 

Return, Refund & Cancellation Policy

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1. Cancellation Policy

 

  • You may cancel your order within 24 hours of placing it (before dispatch).

  • To cancel, contact us immediately via email or WhatsApp with your Order ID.

  • Once the order is shipped, cancellation is not possible. You may opt for return/refund as per the policy below.

 

2. Return Eligibility

We offer returns only under the following conditions:

 

  • The product must be unopened, unused, and in its original packaging with all tags and seals intact.

  • Return request must be raised within 7 days from the date of delivery.

  • The product must not be damaged due to customer handling.

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Non-returnable items include (but are not limited to):

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  • Opened or used products (especially hygiene, edible, or skin care / hair care / tooth care items like oils, soaps, and shampoo bars).

  • Products damaged after delivery.

  • Sale / discounted items (unless defective).

 

 

3. How to Initiate a Return

 

  • Contact us at [support@ilaveyininaturals.com] or via WhatsApp with your Order ID and reason for return.

  • Provide clear photos of the product and packaging.

  • If approved, we will provide a return shipping address and instructions.

  • Customer is responsible for return shipping charges unless the product is defective or incorrect (wrong item sent by us).

 

4. Refund Process

 

  • Once we receive and inspect the returned product:

  • If approved, the refund will be processed to your original payment method.

  • Refund Timeline: 7–10 business days after approval.

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Refunds will be issued minus any applicable shipping charges (unless defective item).

Partial refunds may apply in case of damaged or used products (at our discretion).

 

5. Defective or Wrong Items

 

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with supporting photos.

We will arrange for a replacement or full refund (including shipping) at no extra cost to you.

 

6. No Refunds in Certain Cases

 

  • Change of mind after opening/using the product.

  • Products returned without prior approval or after 7 days.

  • Items not in resalable condition.

7. Contact Information

For questions about these Terms, contact us at:

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Email: ilaveyininaturals@gmail.com

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Website: https://www.ilaveyininaturals.com

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