Privacy Policy
1. Information We Collect
We collect the following types of information:
Personal Information you provide directly:
Name, email address, phone number, shipping, and billing address.
Payment information (processed securely by third-party gateways; we do not store full card details).
Order details, account registration information, and any communications with customer support.
Automatically Collected Information:
IP address, browser type, device information, operating system, and usage data (pages visited, time spent, etc.).
Cookies and similar tracking technologies (see section on Cookies below).
Other Information:
Reviews, feedback, or other content you voluntarily submit.
We do not knowingly collect sensitive personal data (such as health data beyond what's necessary for product recommendations) unless required for specific services.
2. How We Collect Your Information
Directly from you when you place an order, create an account, contact us, or subscribe to newsletters.
Automatically through cookies, server logs, and analytics tools when you browse the website.
From third-party service providers (e.g., payment processors, shipping partners).
3. How We Use Your Information
We use your personal information for the following purposes:
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To process and fulfill your orders, including shipping and payment processing.
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To communicate with you about orders, updates, and customer service.
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To improve our website, products, and services (e.g., through analytics).
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To send marketing communications (newsletters, promotions) — you can opt out anytime.
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To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.
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For internal business purposes such as data analysis and auditing.
4. Sharing of Your Information
We may share your information with:
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Service providers (e.g., logistics/shipping companies, payment gateways like Razorpay or similar, hosting providers, and email service providers) who assist in operating the Website and fulfilling orders. These parties are contractually obligated to protect your data.
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Legal authorities if required by law or to protect our rights, safety, or property.
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In the event of a business transfer (merger, acquisition, etc.), your information may be transferred as part of the assets.
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We do not sell your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enhance user experience (remembering preferences, cart items).
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Analyze website traffic and performance.
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Deliver targeted advertisements (if applicable).
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. We may also use Google Analytics or similar tools (subject to their respective privacy policies).
6. Data Security
We implement reasonable security measures (technical, administrative, and physical) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by applicable Indian laws (e.g., for tax, accounting, or legal compliance). Once no longer needed, we securely delete or anonymize it.
8. Your Rights (Under Applicable Indian Laws including DPDP Act)
Depending on applicable laws (such as the Digital Personal Data Protection Act, 2023), you may have rights to the following:
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Access, correct, or update your personal information.
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Request deletion or withdrawal of consent (subject to legal limitations).
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Opt out of marketing communications.
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File a grievance regarding data processing.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
9. Children's Privacy
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Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.
10. International Transfers
Since we primarily operate in India, your data is stored and processed mainly within India. If any data is transferred outside India, we ensure appropriate safeguards are in place as per applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on this page and updating the "Last Updated" date. Your continued use of the Website after changes constitutes acceptance of the new policy.
12. Contact Information
For questions about these Terms, contact us at:
Email: ilaveyininaturals@gmail.com
Website: https://www.ilaveyininaturals.com